Refund policy

At [Your Brand Name], we want you to be genuinely happy with your purchase. If something isn't right, here's exactly how we'll fix it.

1. Return Eligibility

You can request a return within 7 days of delivery, provided:

• The item is unused, unwashed, and undamaged

• It's in its original packaging with all tags/accessories included

• You have your order ID or proof of purchase

Not eligible for return:

• Items damaged due to misuse, incorrect installation, or normal wear

• Items without original packaging

• Any item flagged as "Final Sale" or "Non-Returnable" on the product page

2. Damaged, Defective, or Wrong Item Received

This is different from a regular return — and we move faster here.

If your item arrives damaged, defective, or incorrect:

1. Email us at [support email] within 48 hours of delivery

2. Attach a clear photo or short video of the issue and the order ID

3. We'll review and respond within 24-48 hours

4. We'll send a free replacement or full refund — your choice, no return shipping cost to you

We take quality issues seriously since every order is personally checked before dispatch, but occasionally transit damage happens — we'll always make it right.

3. How to Request a Standard Return

1. Email [support email] or message us on WhatsApp at [number] with:

   • Order ID

   • Reason for return

   • Photo of the item (if relevant)

2. Our team reviews the request within 24-48 hours

3. If approved, we'll share return shipping instructions

4. Pack the item securely in its original packaging and ship it to the address we provide

5. Once we receive and inspect the returned item, we process your refund

Who pays return shipping?

• If the return is due to our error (wrong/damaged item): we cover shipping, fully free to you

• If the return is for any other reason (changed your mind, sizing, etc.): return shipping cost is borne by the customer

4. Refunds

• All our orders are prepaid, so refunds are issued back to your original payment method (card/UPI/netbanking via Razorpay)

• Refunds are processed within 5-7 business days after we receive and inspect the returned item

• It may take an additional 2-5 business days for the amount to reflect in your account/statement, depending on your bank

• We'll send you a confirmation email/message once the refund is initiated

We do not offer cash refunds or refunds to a different account/UPI ID than the one used for payment, for fraud-prevention reasons.

5. Exchanges

We currently don't offer direct exchanges. If you'd like a different item, please return the original (following the process above) and place a new order separately. This keeps refund timelines clean and avoids confusion on either end.

6. Cancellations

• Orders can be cancelled free of charge within 2 hours of placing the order, before we begin processing

• Once an order has been dispatched, it cannot be cancelled — please follow the return process instead after delivery

To cancel, email or WhatsApp us immediately with your order ID.

7. Non-Delivery / Lost in Transit

If tracking shows no movement for 5+ business days beyond the estimated delivery window, contact us — we'll investigate with the courier and offer a replacement or full refund if the shipment is confirmed lost.

8. Contact Us

For any return, refund, or order issue: 📧 Email: sokat8009@gmail.com 📱  🕒 Response time: within 24 hours, Mon–Sat

We're a small team, but we genuinely read and respond to every message — your satisfaction matters more to us than a single sale.

Notes for you (remove before publishing)

• This policy assumes prepaid-only, no COD — adjust section 4 if that changes later

• The 2-hour free cancellation window protects you since you haven't bought the stock from Meesho yet at that point — keep this as your real-world cutoff for when you actually place the Meesho order

• Consider linking this policy directly from your product page and checkout footer — visibly stated return policies measurably reduce cart abandonment, especially for first-time buyers on a new store